What are your Payment Methods?

We accept PayPal, credit or debit cards (Visa, American Express, and Discover).

How do you ship packages?

Packages from our warehouse will be shipped by dhl, ems, ups, aramex or other companies depending on the location, weight and size of the product. 

I just placed an ordered. When will my order arrive?

All orders are dispatched within 36 business hours from our warehouse. Our Standard Shipping typically takes 1-4 weeks (Some products are delivered within 10 - 16 Business days from USA warehouse) and depending on how fast customs in your country processes the package. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network( 2Checkout ), where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

I received damaged/incorrect item, what should i do?

Please contact us immediately after receiving your order that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How do i return my item?

If you are not happy with your purchase and wish to return your item, please contact us within 7 days from receiving your order. Please provide your order number. Our customer service team will review the return request and will send further instructions if the return is approved. 
All returns must be in original condition with packaging intact. For further information please see our returns and refund policy

Still have questions?

Sure, no problem! Just email us at info@retailhits.com or send us a message via Facebook messenger and we'll get back to you right away.